Privacy Policy

Last updated: January 2, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number when you create an account
  • Property details when you list a property
  • Payment information when you make transactions
  • Communications you send to us or through our platform
  • Information from your use of our services

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Connect buyers with sellers and hosts with guests
  • Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell your personal information. We may share your information:

  • With other users as necessary to facilitate transactions
  • With service providers who perform services on our behalf
  • To comply with legal obligations
  • To protect the rights and safety of our users

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Export your data in a portable format

6. Cookies

We use cookies and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.

7. International Transfers

Your information may be transferred to and processed in countries other than Mexico. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@tonido.mx.